Refund policy
Last updated: 19 August 2026
At Nuti, we want you to be happy with your purchase. If you change your mind or there is a problem with your order, this policy explains your rights and how to arrange a return or refund.
1. Right of Withdrawal
If you are a consumer residing in the European Union, you generally have the right to withdraw from your purchase within 14 days of receiving your order, without having to provide a reason.
The withdrawal period begins on the day you, or a person you have designated other than the carrier, receives the goods. If your order is delivered in multiple shipments, the withdrawal period generally begins when you receive the final item.
To exercise your right of withdrawal, you must inform us of your decision before the 14-day period expires. You can do so by contacting us at:
Email: nuticubes@support.com
You may simply send us a clear statement explaining that you wish to withdraw from your purchase, including your order number and the items you wish to return.
After notifying us of your withdrawal, you must send the goods back to us without undue delay and no later than 14 days after informing us of your decision.
2. Condition of Returned Products
Products should be returned in their original condition, including any original packaging, accessories, instructions and other materials supplied with the product.
You may inspect and handle the product to the extent necessary to determine its nature, characteristics and functioning, in the same way that you would reasonably be able to do in a physical store.
However, if a product is handled beyond what is reasonably necessary and its value is reduced as a result, we may be entitled to deduct the corresponding amount from the refund, to the extent permitted by applicable law.
For hygiene and safety reasons, products that have been used in a way that makes them unsuitable for resale may be subject to applicable exceptions.
3. Return Shipping
Unless the product is defective, damaged, incorrect, or otherwise does not conform to the contract, the cost of returning a product under the right of withdrawal is generally the responsibility of the customer.
We recommend using a tracked shipping service when returning an order, as we cannot be responsible for returns that are lost in transit before reaching us.
If the return is due to a defective, damaged or incorrect product, please contact us before sending it back so that we can provide appropriate instructions.
Return address:
Tartu mnt 74
Tallinn, Estonia
4. Refunds
Once we receive your returned product, we will inspect it and process your refund where applicable.
When you exercise your statutory right of withdrawal, we will refund the payments we have received from you, including the standard delivery cost of the original order.
If you selected a more expensive delivery method than our least expensive standard delivery option, we are not required to refund the additional cost.
Refunds will normally be made using the same payment method used for the original transaction, unless otherwise agreed with you.
We will make the refund without undue delay and, where applicable, within the timeframe required by law. We may withhold the refund until we have received the returned goods or you have provided evidence that the goods have been sent back, whichever occurs first.
Your payment provider or bank may require additional time to process the refund after we have issued it.
5. Defective, Damaged or Incorrect Products
Please inspect your order when you receive it.
If your product arrives damaged, is defective, does not match your order, or otherwise does not conform to the purchase agreement, please contact us as soon as reasonably possible at:
Please include your order number and, where relevant, photographs showing the issue.
We will assess the situation and provide an appropriate solution in accordance with applicable consumer protection law. Depending on the circumstances, this may include repair, replacement, price reduction or refund.
Your statutory consumer rights are not affected by this Returns & Refund Policy.
6. Exceptions to the Right of Withdrawal
The statutory 14-day right of withdrawal does not apply in every situation. Exceptions may apply where permitted by applicable law, including certain goods that are made according to the customer's specifications or clearly personalized, and other categories of goods for which the right of withdrawal is legally excluded.
If you are unsure whether a particular product can be returned, please contact us before making a return.
7. Exchanges
We do not generally process direct exchanges.
If you would like a different product, we recommend returning the original product in accordance with this policy and placing a new order for the product you want.
If the original product is defective or incorrect, please contact us first so that we can arrange the appropriate solution.
8. Returns Outside the European Union
Customers outside the European Union may have different statutory rights depending on their country of residence.
Where applicable, we will comply with the mandatory consumer protection laws of the country in which the customer is located.
Any additional voluntary return rights offered by Nuti will be described in this policy or communicated to the customer separately.
9. Contact Us
If you have any questions about returns, refunds or your consumer rights, please contact us:
Nuti
Email: nuticubes@support.com
Return address: Tartu mnt 74, Tallinn, Estonia