Shipping policy
Last updated: 19 August 2026
Nuti Grupp OÜ ("Nuti", "we", "us" or "our") ships orders from Estonia to customers in Estonia, the Baltic states, the Nordic region and other European countries where delivery is available.
We work primarily with Omniva and SmartPosti. The available delivery methods and shipping costs are displayed at checkout based on your delivery address and the options available for your order.
1. Order processing
We aim to process and dispatch orders as quickly as possible.
Orders are normally dispatched within 1–2 business days after the order has been successfully placed and payment has been confirmed.
Orders are generally processed Monday to Friday, excluding Estonian public holidays.
During periods of unusually high order volume, promotions, product launches or other exceptional circumstances, processing may take longer. If we expect a significant delay, we will make reasonable efforts to inform affected customers.
The delivery time shown below begins after your order has been handed over to the shipping provider.
2. Delivery services
Depending on your destination, we may use:
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Omniva
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SmartPosti
The available shipping method will depend on the destination country, parcel size, weight and other shipping conditions.
Where available, tracking information will be provided to you by email after your order has been dispatched.
3. Estimated delivery times
The following delivery times are estimates provided by our shipping partners and are not guaranteed delivery dates.
Estonia
Estimated delivery: 1–2 business days
Orders delivered within Estonia are generally delivered within 1–2 business days after being handed over to the carrier.
SmartPosti currently estimates approximately 1 business day for parcel-locker deliveries within Estonia, while Omniva estimates approximately 1–2 business days.
Baltic states
Latvia and Lithuania: approximately 2–3 business days
Delivery times may vary depending on the destination and selected delivery service.
Omniva currently estimates 2–3 business days for deliveries within the Baltics, while SmartPosti estimates approximately 2–3 business days for Latvia and Lithuania.
Nordic countries
Generally approximately 2–6 business days
Delivery times vary by country and shipping service.
SmartPosti currently estimates approximately 2–4 business days for Finland, while other Nordic destinations may take longer depending on the delivery network and service selected.
Central and Western Europe
Generally approximately 4–7 business days
Typical destinations in this group include Germany, Poland, the Netherlands, Belgium, Austria, Czechia, Luxembourg and surrounding countries.
Current SmartPosti estimates include approximately 4–5 business days for Poland and approximately 5–6 business days for Germany, Belgium, the Netherlands, Czechia and Luxembourg. Austria is currently estimated at approximately 5–7 business days.
Southern and Eastern Europe
Generally approximately 5–8 business days
Depending on the destination, deliveries to countries such as Spain, Portugal, Italy, Greece, Bulgaria, Croatia, Hungary, Romania and other European destinations may require additional transit time.
Current SmartPosti estimates range from approximately 5 to 8 business days for many of these destinations.
Other European destinations
We may offer delivery to additional European countries depending on available shipping services.
The estimated delivery time and available shipping options will be shown at checkout where available.
For destinations outside the European Union, additional customs procedures, import requirements or delays may apply.
4. Shipping costs
Shipping costs are calculated and displayed at checkout before you complete your purchase.
We currently plan to offer flat-rate shipping to most destinations, with the exact rate depending on the destination and shipping service available.
We also plan to offer free shipping above a minimum order value. The applicable free-shipping threshold and shipping rates will always be displayed on the Website and/or at checkout.
Shipping prices may change from time to time due to changes in carrier pricing, fuel costs, taxes, service availability or other operational factors.
5. Delivery address
Please make sure that your delivery address and contact information are correct before completing your order.
Nuti is not responsible for delays or additional costs caused by an incorrect or incomplete delivery address provided by the customer.
If you notice an error in your delivery information immediately after placing an order, contact us as soon as possible at:
We will do our best to correct the information before the order is dispatched, but we cannot guarantee that changes will be possible after an order has entered the shipping process.
6. Tracking
When tracking is available, you will receive tracking information after your order has been dispatched.
Tracking information may take some time to become active after the parcel has been handed over to the carrier.
Once the parcel has been handed over to the shipping provider, the carrier is responsible for the physical transportation of the parcel. Delivery estimates may be affected by circumstances outside our control.
7. Delayed deliveries
The delivery times stated in this policy are estimates rather than guaranteed delivery dates.
Delays may occur due to circumstances including:
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unusually high parcel volumes;
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weather conditions;
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public holidays;
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transportation disruptions;
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technical problems;
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incorrect or incomplete delivery information;
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customs procedures;
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circumstances affecting the carrier's delivery network.
If your parcel appears to be significantly delayed, please contact us at nuticubes@support.com with your order number.
We will investigate the shipment with the relevant delivery provider and assist you where possible.
8. Lost or damaged parcels
If a parcel appears to have been lost or arrives damaged, please contact us as soon as reasonably possible at nuticubes@support.com and provide your order number and, where applicable, photographs of the damaged packaging and products.
We will work with the relevant shipping provider to investigate the issue and determine the appropriate solution.
Nothing in this section limits any rights you may have under applicable consumer protection law.
9. Parcels that cannot be delivered
If a parcel cannot be delivered because of an incorrect address, failure to collect the parcel, or another circumstance attributable to the recipient, the parcel may be returned to us by the shipping provider.
If a parcel is returned to us, we will contact you to determine the appropriate next step.
Additional shipping costs may apply when a parcel needs to be shipped again because it could not be delivered due to incorrect information or failure to collect it.
Any such charges will be communicated to you before a replacement shipment is arranged.
10. Customs and import charges
Orders shipped within the European Union generally do not require traditional import customs clearance between EU member states.
For destinations outside the European Union, customs duties, import VAT, handling fees or other charges may apply depending on the destination country's rules.
Unless explicitly stated otherwise at checkout, such charges are the responsibility of the customer.
Nuti cannot control customs processing times or charges imposed by authorities in the destination country.
11. Shipping restrictions
We reserve the right to restrict or temporarily suspend delivery to certain destinations where shipping services are unavailable, unsafe or otherwise impractical.
If we are unable to fulfil an order to the selected destination, we will contact you and provide an appropriate solution.
12. Contact
If you have questions about shipping, delivery or an existing order, please contact us at:
Nuti Grupp OÜ
Registry code: 14610400
Rõue, Kanavere küla, Kose vald, Harju maakond, 75105, Estonia
Email: nuticubes@support.com
We are happy to help with questions about your order or its delivery.